Refund & Cancellation Policy
Last Updated: September 2, 2026
At Proff Apollo, we aim to provide clear information about appointments, consultations, payments, cancellations, and refunds.
1. Service Payments
Where payment is required before a consultation or service, the applicable price will be communicated before payment is made.
Please make sure you understand the service and price before completing payment.
2. Cancellation
If you need to cancel an appointment, please contact us as soon as possible using the contact information provided on our website.
Where reasonable notice is provided, we may offer an alternative appointment.
3. Rescheduling
Appointments may be rescheduled subject to availability.
We will make reasonable efforts to accommodate a rescheduling request.
4. Missed Appointments
If you do not attend or cannot be reached at the agreed appointment time, the appointment may be treated as a missed appointment.
Whether a new appointment or refund is available will depend on the circumstances.
5. Refund Requests
Refund requests should be made as soon as possible and should include:
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Your name
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Date of purchase
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Service purchased
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Reason for the request
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Relevant payment or transaction information
Refunds, where approved, will generally be returned using the original payment method where reasonably possible.
6. No Guarantee of Results
Payment for a consultation or service is payment for the service itself, not for a guaranteed personal, financial, relationship, legal, health, or other outcome.
Because individual circumstances and experiences differ, refunds are not based solely on whether a particular personal result occurred.
7. Services Already Provided
Where a service or consultation has already been fully provided, eligibility for a refund may be limited, subject to applicable consumer-protection laws.
8. Incorrect Payments
If you believe you have made a payment in error or have been charged incorrectly, contact us promptly so that the transaction can be reviewed.
9. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.
Where applicable law provides a right to a refund, cancellation, or other remedy, those legal rights remain unaffected.
10. Contact
For refund or cancellation questions, contact Proff Apollo using the contact information published on our website.