Last Updated: September 2, 2026
Proff Apollo aims to provide clear and respectful communication to all customers and visitors.
If you are dissatisfied with a service or have a concern, we encourage you to contact us so that we can review the matter.
1. Making a Complaint
A complaint should include:
- Your name
- Your contact information
- The service concerned
- The date of the service or transaction
- A clear description of your concern
- Any relevant information that may help us review the matter
Complaints should be submitted using the contact information available on our website.
2. Reviewing Complaints
We will review complaints in good faith and may contact you if additional information is required.
We aim to respond within a reasonable period depending on the nature and complexity of the complaint.
3. Resolution
Where appropriate, we may offer:
- Clarification
- Correction of an administrative issue
- Rescheduling
- A refund where applicable under our Refund & Cancellation Policy
- Another reasonable resolution based on the circumstances
4. Disputes
We encourage customers to contact us first so that an issue can be resolved directly where possible.
Nothing in this policy prevents a consumer from exercising any rights or remedies available under applicable law.
5. European Union Consumers
The European Commission’s Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025.
Where EU consumer dispute-resolution rules apply, consumers may consult the European Commission’s current Consumer Redress resources and applicable alternative dispute-resolution bodies.
For current information, visit the European Commission’s Consumer Redress website.
6. No Waiver of Legal Rights
This policy does not remove or restrict mandatory consumer rights that may apply under applicable law.
7. Contact
For complaints or questions regarding dispute resolution, please contact Proff Apollo through the contact information published on our website.